Buy With Primes FAQs
Q: What is Buy with Prime and how does it work?
A: Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on ROKR, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. During checkout, you’ll have the option to sign into your Amazon account and complete your purchase using Buy with Prime. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.
Q: How do I place an order using Buy with Prime on ROKR?
A: During checkout, you’ll have the option to sign into your Amazon account and complete your purchase using Buy with Prime. You’ll be prompted to sign into your Amazon account and complete your order using your saved payment and shipping details.
Q: Is it similar to the shopping experience that l'm familiar with as an Amazon Prime member?
A: Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
Q: How do lapply a coupon code to eligible products that offer Buy with Prime?
A: Select an eligible product and click the Buy with Prime buton on the product page. Apply the coupon code at checkout and thediscounted amount is deducted from the order total.
Q: Where can I check my order status?
A: You can track your order using the link in your shipping confirmation email. Please note: Buy with Prime orders won’t appear in your Amazon.com order history or Amazon app—you must use the email link to view order details on rokronline.com
Q: What is the return policy for Buy with Prime orders?
A: Eligible items can be returned by following the link in your order confirmation email. You’ll be able to start the return, print a USPS return label, and drop off your item at your local post office. Returns must be in resellable condition and submitted within the return window. If you have questions, contact us at service@rokronline.com.
All Buy with Prime purchases are covered by the Amazon Pay A-to-z Guarantee.
Q: Who do I contact if I have questions or issues with my order?
A: For help with Buy with Prime orders on ROKR, email us at service@rokronline.com. You’ll also find order details and contact information in your confirmation email.
Q: Do I need to be a Prime member to use Buy with Prime?
A: Yes. Only Amazon Prime members can check out using Buy with Prime. You’ll be prompted to sign in to your Amazon account before completing your purchase.
Q: When will I receive my refund?
A: Refunds are typically processed once the return is scanned by USPS or received and inspected at our fulfillment center. Please allow up to 7 business days for the refund to appear in your account.
Q: Can I use Amazon gift cards or discount codes with Buy with Prime?
A: No. Amazon gift cards, ROKR discount codes, and loyalty points cannot be used for Buy with Prime orders. Buy with Prime only accepts the payment methods stored in your Amazon account.
Q: Can I place a Buy with Prime order outside of the U.S.?
A: No. Buy with Prime orders can only be placed and shipped within the U.S. Q: Can I set up subscriptions using Buy with Prime?
A: Buy with Prime does not support subscriptions.
Q: What happens if my order is late?
A: Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- Other carrier-related delays
If you do not receive your order in the anticipated time frame, we recommended that you do the following:
- From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.
- On the order details page, you can confirm your shipping address.
- Wait 48 hours to allow for unexpected delays.
Q: What forms of payment do you accept?
A: Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods.
Q: How is sales tax determined?
A: The amount of sales tax charged on your orders depends on multiple factors, including the type of item purchased and your delivery address. The tax rate is the combined state and local rates associated with your address. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at the time you place the order.
ℹ️ Still Have Questions?
For more detailed information about Buy with Prime, you can also visit the Buy with Prime Help Center on Amazon.