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FAQS

What is ROKR Member?

ROKR is inseparable from every player who loves to create and enjoy art. We hope to get closer to you and create a cute and dreamy miniature world together. Join ROKR Member, you can get some benefits, such as Early Access to New Products, Free Gifts, Birth Month Benefits, Member Exclusive Product Prices, etc.

How do I earn Points?

You can earn VIP points for any purchase at rokronline.com, $1 = 1 point. You can also earn points by SubscriptionComplete account information, Check-in daily, Place an order and Sharing our page on Facebook page, etc.

How can I view my Points/Credits?

You can log in your account to check the remaining Points/Credits, where you got the Points/Credits from, and your Points/Credits usage history.

What are the Points used for?

1.Redeem points for cash discounts! 20 points = $1. (Cover up to 50% of an order's value)

2.100 points can be redeemed for a free shipping coupon.

3.Points can be redeemed for discount codes.
- 50 points can be redeemed a 5% off code(Can not be combined with other promo code)
- 100 points can be redeemed a 10% off code(Can not be combined with other promo code)
- 150 points can be redeemed a 15% off code(Can not be combined with other promo code)
- 200 points can be redeemed a 20% off code(Can not be combined with other promo code)
- 350 points can be redeemed a specific gift for free (Orders under $65 pay $5 for shipping)

Will my Points expire?

Points are valid for 1 year from the date of issuance, and they will expire automatically once they reach 1 year. Please ensure that you manage your points properly before they expire. We will send you a reminder via email 3 days before your points expire.